Everything in our store ships for FREE to addresses in the continental United States. It's that simple. No guessing, no shipping calculators, no handling fees. It's just free! The price of the product is all you pay. (However, we are required to collcet 6% Sales Tax for shipments to Pennsylvania addresses.) 99% of all in-stock items will ship out the same or next business day.
We are not currently equipped to take international orders on our website -- International customers are encouraged to place their order through our eBay Store. (http://stores.ebay.com/Guitar-Audio/)
Please use the Contact Form or email us at firstname.lastname@example.org with the details of your return request.
Orders may be returned within 60 days of the purchase date. Items must be returned in their original, brand new condition. Any items returned in used or less than brand new condition may be refused or subject to a restocking fee. You must first contact us for return authorization and instructions prior to returning an item. We often offer Free Shipping as a promotion, however if you return an item, your refund will be minus our actual shipping cost. The buyer is responsible for return shipping costs.
Guitar Audio guarantees your order to be as described and free from defect upon delivery. If your order arrives damaged or defective please contact us within 7 days of delivery and we will replace those items.
Defective Items: Any item that arrives defective must be reported to Guitar Audio within 7 days of delivery.* We will send the customer a call tag (prepaid shipping label) to return the defective item for a new replacement. The item must be returned in its original condition with all original packaging and materials. Items reported outside 7-days of delivery will be handled as a warranty claim through the manufacturer. To report a defective item, please email email@example.com
*Per manufacturer policy, and due to health precautions, items that are used within close proximity of the ears nose or mouth must be returned directly to the manufacturer.
Damaged Items: Items damaged while in transit must be reported to Guitar Audio within 72 hours of delivery. A claim will be opened with the carrier and the package will be picked up. Guitar Audio will then issue a replacement. To report a damaged package, please email firstname.lastname@example.org